Terms and Conditions

Welcome to Kokanswaad. By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. About Us
Kokanswaad is an online store offering Kokan specialty products, including fresh mangoes, syrups, and other food items.

2. Product Nature (Perishable Goods)

  • Many of our products, such as mangoes and food items, are perishable in nature.
  • Product quality depends on proper handling after delivery
  • Slight variations in size, color, or taste are natural and not considered defects
  • Customers are advised to consume/store products as recommended

3. Orders and Acceptance

  • Orders are confirmed only after successful payment
  • We reserve the right to cancel orders due to:
  • Product unavailability
  • Delivery limitations
  • Pricing errors

4. Pricing and Payments

  • All prices are in INR (₹)
  • Prices may change without prior notice
  • Payments are processed via secure gateways

5. Shipping and Delivery

  • Delivery timelines are estimated and may vary
  • Fresh products like mangoes are shipped with care, but delays may occur due to logistics
  • We are not responsible for delays caused by courier partners

Customers must ensure:

  • Correct address and contact details
  • Availability at time of delivery

6. Returns and Refund Policy

  • For Perishable Products (Mangoes, Food Items)
  • Returns are not accepted
  • Refund/replacement only if:
  • Product is damaged
  • Product is spoiled on arrival
  • Wrong item delivered
  • Issue must be reported within 24 hours with photo/video proof

For Non-Perishable Products (Syrups, Packaged Items)

  • Replacement allowed only for:
  • Damaged product
  • Leakage
  • Wrong item

7. Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation is not possible

8. Quality Disclaimer

  • Natural products may vary in taste, color, and size
  • Mango ripening is a natural process
  • We do not guarantee uniformity in agricultural produce

9. User Responsibilities You agree:

  • To provide accurate information
  • Not to misuse the website
  • Not to engage in fraudulent activity

10. Intellectual Property
All website content (images, logo, text) belongs to Kokanswaad. Unauthorized use is prohibited.

11. Limitation of Liability
We are not liable for:

  • Delays caused by courier services
  • Improper storage after delivery
  • Natural variations in products

12. Privacy
Your personal information is handled as per our Privacy Policy.

13. Changes to Terms
We may update these Terms at any time. Continued use of the website means acceptance of changes.

14. Governing Law
These Terms are governed by the laws of India.

15. Contact Information
Kokanswaad

  • Email: snoroot98@gmail.com
  • Phone: 9616696555
  • Address: A/P Mavalange, T/D Ratnagiri, Maharashtra

By placing an order on Kokanswaad, you agree to these Terms and Conditions.